As per the guideline issued by the Ministry of Road, Transport and Highways on Sunday, has made mandatory for all vehicles to use FASTag, an electronic toll collection, starting midnight of February 15 (Today). All lanes in the fee plazas on National Highways will be declared as “FASTag lane of the fee plaza” from the midnight of February 16.
The Ministry has clarified that this has been done to further promote fee payment through digital mode, reduce waiting time and fuel consumption, and provide for a seamless passage through the fee plazas. The Ministry had mandated fitment of FASTag in M&N categories of motor vehicles with effect from 1st January, 2021.
Category ‘M’ stands for a motor vehicle with at least four wheels used for carrying passengers.And Category ‘N’ stands for a motor vehicle with at least four wheels used for carrying goods, which may also carry persons in addition to goods.
What happens if someone does not have FASTag on their windscreen?
Since February 15, the government has made the installation of FASTag mandatory, therefore, one violating the norm will have to pay a hefty fine. (double the amount of the toll).
On which highways / roads FASTag can be used?
FASTag is presently operational at more than 240 toll plazas across national highways. More toll plazas will be brought under the FASTag programme in the future.
How to buy FASTag?
A customer may visit any of the Point of Sale (POS) locations at toll plazas / issuer Agency to get your FASTag account created. Customer may call on customer care number of the issuer agency to know more details.
Documents required to buy a FASTag?
Customer need to submit a copy of the following documents along with the application for FASTag:
1. Registration Certificate (RC) of the vehicle.
2. Passport size photograph of the vehicle owner
3. KYC documents as per the category of the vehicle owner (Individual / corporate):
4. PAN Card/Passport/Voter ID Card
5. Aadhar Card (with address)
How to recharge my FASTag account?
You may recharge your FASTag account by making payment through cheque or online through Credit Card/ Debit Card/ NEFT/ RTGS or through Net Banking. The national highway authority also sells IHCML tags which are bank neutral. FASTag account can be recharged up to Rs one lakh.
If someone has more than one vehicle, they will need to take separate FASTags for each vehicle.
How would one report an incorrect deduction from his/her FASTag?
Customers can report an incorrect deduction by calling us at the customer care number of the issuer agency. The agency will review your request and necessary action.
What if someone sells/ transfers a car?
In case of the car being sold or transferred, only the Issuer Agency needs to be informed.
What if the FASTag gets damaged?
The vehicle owner should approach the Issuer Agency for replacement of FASTag.
